Client transparency, on autopilot

Give every client an Uber-Eats-style tracker for their case

Matters, claims, applications, deals — whatever you run for clients, CaseTrack turns "any update?" into a live status they can watch anytime, with secure messaging, documents and push notifications in one branded portal.

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  • POPIA compliant
  • Bank-grade encryption
  • No card required

CASE · 2024-0412

Naledi M. — Application

Live

  1. Received

    Submitted · 12 Mar

  2. In review

    Checks completed · 28 Mar

  3. In progressNow

    With your team · updated today

  4. Scheduled

    Next step booked · 14 Aug

  5. Complete

    Outcome delivered

Client notified the moment this stage changed.

The problem

Your clients call constantly for updates

Any process that takes weeks feels like silence to the client living through it. When people can't see what's happening, they ask — over and over. Every anxious call and email pulls your team off real work to repeat the same status. Silence costs you trust; answering costs you hours.

  • "Any news?" — the same question, ten times a day
  • Updates scattered across email, WhatsApp and voicemail
  • Clients feel left in the dark between milestones
  • Skilled hours lost to admin instead of the work itself

Placeholder: a professional mid-phone-call, buried in sticky-note reminders — convey the interruption of constant status requests.

The product

You update it once. They see it instantly.

Your team works in your dashboard. Your client watches the same case move in their app — no call, no email, no chasing.

What you manage

Your dashboard · Web

dashboard.mycasetrack.com

CaseTrack dashboard: case list with pipeline stages and activity feed.

Syncs instantly

What they see

Client app · Mobile

CaseTrack client mobile app: live case tracker with stage progress.

Illustrative interfaces recreated from the live product — real screenshots replace these before launch.

The solution

One link that answers every "where are we?"

Give each client a secure, real-time view of their case. They watch it move; you keep working.

Real-time tracking

Your process, stage by stage — clients always know what's done, what's next, and when.

Secure messaging

Encrypted, case-linked conversations replace scattered WhatsApp threads and lost email chains.

Document exchange

Share and collect files safely — contracts, statements, ID documents — without the endless back-and-forth.

Push notifications

Every milestone triggers an instant alert, so clients hear it from you before they think to ask.

Bank-grade security

POPIA-ready encryption and access controls keep sensitive information protected and compliant.

Hours back in your day

Fewer status calls means your team spends time on the work that matters, not repeating updates.

Built for your industry

Your process has stages. Your clients want to see them.

CaseTrack adapts to the pipeline you already run — pick your industry for the specifics.

Law firms

Matters, mandates and court dates — clients track their case from instruction to resolution.

Explore CaseTrack for law firms

Financial Advisory & Wealth Management

Onboarding, FICA, portfolio changes and applications — clients watch their money matters move.

Explore CaseTrack for financial advisory & wealth management

Insurance

Soon

Claims tracked from first notification to payout.

Real Estate & Property Conveyancing

Soon

Transfers followed from offer to registration.

Medical & Healthcare Practices

Soon

Referrals, authorisations and results, visible to patients.

Construction & Engineering

Soon

Project milestones your clients can check themselves.

Immigration Consultancies

Soon

Visa and permit applications, stage by stage.

Debt Collection & Credit Providers

Soon

Accounts and arrangements tracked end to end.

Logistics & Freight Forwarding

Soon

Shipments and clearances your clients can follow.

Government & Municipalities

Soon

Citizen applications with visible progress.

Pricing

Simple plans that scale with you

Monthly pricing in Rands. No setup fees. Cancel anytime.

Starter

For solo practitioners and small teams getting started.

R1,990/month
Start free trial
  • Up to 50 active cases
  • Client tracking portal
  • Secure messaging
  • Document exchange
  • Email support
Most popular

Professional

For growing teams that want the full client experience.

R3,990/month
Start free trial
  • Up to 250 active cases
  • Everything in Starter
  • Push notifications
  • Custom branding
  • Team roles & permissions
  • Priority support

Enterprise

For established organisations with high volumes.

R7,990/month
Start free trial
  • Unlimited cases
  • Everything in Professional
  • Dedicated success manager
  • SSO & advanced security
  • API & integrations
  • SLA-backed uptime
Trusted by teams

The people who stopped fielding status calls

Placeholder testimonial — a business owner on the drop in status calls and the rise in client trust after adopting CaseTrack.
FNFull NameManaging Director · Company Name
Placeholder testimonial — a team member on how much admin time CaseTrack returned each week.
FNFull NameOperations Lead · Company Name
Placeholder testimonial — a client on the peace of mind of watching their case progress live.
FNFull NameClient · Active case

Testimonials are placeholders — swap in real client quotes and headshots.

Stop repeating yourself. Start showing your clients.

Give every client a live view of their case — and give your team its hours back.

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