Clients stop calling when they can see the matter move
CaseTrack gives every client a live tracker for their legal matter — the stage it's at, what happens next, and a secure line to your firm. Your attorneys bill; your paralegals stop repeating themselves.
- POPIA compliant
- Privilege preserved
- No card required
MATTER · 2024-0412
Smith v. Acme Holdings
Instructed
Mandate signed · 12 Mar
Papers filed
Summons issued · 28 Mar
In progressNow
Awaiting plea · updated today
Court date
Hearing set for 14 Aug
Resolved
Final outcome & costs
Client notified the moment this stage changed.
Silence is the fastest way to lose a client's trust
Litigation moves in months; clients experience it in days. Between milestones there is nothing to report, so the firm says nothing — and the client reads the silence as neglect. Then the calls start, and the people best placed to advance the matter spend their afternoon explaining that nothing has changed.
- "Any news on my case?" — the call your paralegals field ten times a day
- Attorneys pulled off billable work to repeat a status they gave last week
- Matters stall in the gap between what the firm knows and what the client hears
- Updates scattered across email, WhatsApp and voicemail, with no record on the file
- A relationship built on trust, run on a communication channel nobody can audit
Placeholder: a paralegal at a desk mid-phone-call, a stack of briefs beside them and a screen of unanswered emails — convey the interruption cost of constant status requests.
You advance the matter once. Your client sees it instantly.
Attorneys and paralegals work in the firm dashboard. The client watches the same matter move in their app — no status call required.
What you manage
Firm dashboard · Web
CaseTrack firm dashboard: matter list with pipeline stages and activity feed.
What they see
Client app · Mobile
CaseTrack client mobile app: live matter tracker with stage progress.
Illustrative interfaces recreated from the live product — real screenshots replace these before launch.
Built for the way a matter actually runs
Every capability is scoped to the matter, logged to the file, and safe to put in front of a client.
Matter-stage tracking
Instructed, pleadings, discovery, trial, resolved — your firm's pipeline, visible to the client at the stage it's actually on.
Matter-linked messaging
Every message belongs to a matter and lands on the file. No more privileged advice stranded in a WhatsApp thread.
POPIA-compliant document collection
Request IDs, FICA documents and signed mandates. Clients upload once, encrypted, straight onto the matter.
Milestone notifications
A court date set, an offer received, a stage advanced — the client is told the moment it happens, by you.
Attorney-client privilege respected
Role-based access, per-matter permissions and a full audit trail. Clients see their matter and nothing else.
Billable hours, recovered
Fewer status calls means fee earners spend their day on the file instead of on the phone about the file.
Whatever the matter, the client can watch it move
Every practice area has its own pipeline. Configure the stages once, and each matter type gets a tracker your clients understand.
Personal injury & RAF claims
RAF claims run for years. Clients track their claim from lodgement to payout instead of phoning the firm every quarter for a status that hasn't changed.
Family law
Divorce and care-and-contact matters are lived, not filed. A calm, factual view of the next step lowers the emotional temperature of every update.
Conveyancing
Buyers ask about transfer weekly. Show them bonds, rates clearance, lodgement and registration as each one clears at the Deeds Office.
Commercial litigation
Corporate clients want a defensible record. Every pleading, stage and message is timestamped on the matter and visible to the people paying for it.
Deceased estates
Estates take eighteen months and beneficiaries ask throughout. Let the family follow reporting, Master's queries and distribution themselves.
Labour law
CCMA timelines are tight and clients are anxious. Referral, conciliation and arbitration dates land on their phone the moment they're set.
Plans that scale with your practice
Simple monthly pricing in Rands. No setup fees. Cancel anytime.
Starter
For solo attorneys and small practices getting started.
- Up to 50 active matters
- Client tracking portal
- Matter-linked messaging
- Document collection
- Email support
Professional
For growing firms that want the full client experience.
- Up to 250 active matters
- Everything in Starter
- Milestone notifications
- Custom firm branding
- Roles & matter permissions
- Priority support
Enterprise
For established firms with high matter volumes.
- Unlimited matters
- Everything in Professional
- Dedicated success manager
- SSO & advanced security
- API & practice-management integrations
- SLA-backed uptime
Attorneys who stopped fielding status calls
Placeholder testimonial — a managing partner describing the drop in status calls and the lift in client trust after rolling out CaseTrack.
Placeholder testimonial — a paralegal on how much admin time CaseTrack gave back to the team each week.
Placeholder testimonial — a client praising the peace of mind of seeing their matter progress in real time.
Testimonials are placeholders — swap in real client quotes and headshots.
Your clients will ask anyway. Answer before they do.
Give every client a live view of their matter — and give your fee earners their afternoons back.